Associate Farmers Market Manager/Operations Coordinator (San Rafael) - AIM

Position Title: Associate Farmers Market Manager/Operations Coordinator

Location: San Rafael

Reports To: Senior Market Manager

Supervision Requirements: None

Hours: Full-time, hourly, non-exempt status

Salary Range: $24.00-$28.00 per hour

BACKGROUND

The Agricultural Institute of Marin is an educational 501(c)(3) nonprofit organization headquartered in San Rafael, California. AIM’s mission is to educate, inspire, and connect communities, responsible farmers and producers as part of a healthy, Earth-friendly, equitable local and regional food system. We envision a responsible food and farming system that is environmentally beneficial, economically viable, and socially just. AIM serves 400+ farmers, food purveyors, and artisans from 40 California counties who participate in AIM’s Certified Farmers Markets in the cities of Hayward, Newark, Oakland, Point Reyes, San Rafael, and San Francisco. AIM also provides hands-on and virtual education programs to thousands of children and adults, operates a farm audit program, runs a mobile market for older adults and underserved communities, and operates CalFresh/EBT and Market Match services to create a healthier, equitable food system across the San Francisco Bay Area. 

JOB SUMMARY

The Agricultural Institute of Marin is seeking a dedicated full-time Associate Farmers Market Manager/Operations Coordinator for our year-round farmers markets on Thursdays and Sundays at the Marin Civic Center in San Rafael. The Associate Farmers Market Manager / Operations Coordinator supports the successful operation of our Thursday and Sunday farmers markets and ensures smooth organizational logistics during office days. This role works two days per week on-site at the markets, assisting with vendor coordination, customer service, and market setup/breakdown. On in-office days, (Tuesday, Wednesday and every other Monday), the coordinator manages operational tasks such as scheduling and tracking vehicle maintenance, organizing equipment, and supporting overall market operations. The ideal candidate is detail-oriented, proactive, and comfortable working in both outdoor and administrative environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Market Manager in driving a company van and trailer to the market site, securing the market site, setting up and breaking down the market, market operations including AIM market equipment, ATM(s), market signs, information booth, restrooms, entertainment, café area(s) and garbage disposal.

• Staff the information booth, providing excellent customer service and assisting with all transactions.

• Operate AIM's EBT program by swiping EBT cards and distributing tokens to purchase healthy foods.

• Collect and process vendor payments for their market space.

• Oversee driver safety training for new employees.

• Maintain excellent relations with vendors, customers, staff and local governmental/community organizations and businesses.

• Maintain market cleanliness throughout the day.

• Resolve customer and vendor issues with guidance from the Market Manager as needed. (ex. market complaints, vendor spacing issues, or conflict between a customer and vendor.)

• Can train new assistants on day of market operations and EBT/Market Match operations.

• Fill in for Market Manager duties as needed with training provided.

• Support AIM’s Agricultural and Environmental Integrity program by conducting stall audits at market in cooperation with the Market Manager.

• Take initiative by implementing market operations needs and be a welcoming representative of the market to the public.

QUALIFICATIONS

• Must be 21 years of age.

• Must have valid CA driver's license and clean driving record.

• Physical capacity to repeatedly lift up to 50 lbs, load/unload equipment to/from a truck.

• Excellent communication, problem solving and organizational skills, with attention to detail.

• Ability to maintain calm, handle details and multi-task in a busy environment.

• General understanding and/or sincere interest in food and farming.

• Ability to work early mornings and long hours every Sunday. 

HIGHLY PREFERRED QUALIFICATIONS

• Bilingual in Spanish or Chinese.

DIVERSITY & INCLUSION

• AIM embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

PHYSICAL REQUIREMENTS/DEMANDS

This position requires regularly lifting 50+ lbs, when setup and breakdown of the market, primarily when:

• Unloading and loading market equipment from/to the truck (tables, chairs, canopy, canopy weights, Portable ATM machine, cones, barricades, A-frames, market signs) for the customer service information booth/café areas, as well as removing and placing bollards in designated areas.

AIM EMPLOYEE EXPECTATIONS:

• Adhere to all AIM Health and Safety policies and procedures, as well as those related to the rules and regulations as they pertain to our customers and vendors.

• Administer duties as defined by the AIM performance review plan within the required deadlines.

• Attend required meetings and trainings as assigned.

• Follow all administrative organizational policies and procedures.

• Must maintain strict confidentiality related to vendors, staff, Board and other AIM information.